Diabetes Help Tauranga Inc.
            & Diabetes Help Tauranga Youth


Diabetes Help Tauranga, incorporating Diabetes Help Tauranga Youth, is a Registered Charity, working in the Western Bay of Plenty and providing culturally relevent and professional diabetes information, education and support for anyone with diabetes and their family and whanau.  

Our vision is to 'Support Effective Self-Management of Diabetes.'

Our M
ission is to 'offer information, advice and support to anyone living with or affected by diabetes in the Western Bay of Plenty.'

Our Values include providing 'accessible and professional services by building supportive & effective relationships'.


Our Services:

I
nclude our INFOline (07 5713422), free diabetes nurse educator visits, support groups, parental support and youth/child events check out services for more details

You can find us at:
     
                
                              Postal 
Address:                  PO Box 15219, Tauranga 3144                                                                                        Office Hours:                      Weekdays
                              INFOline:                             07 571 3422 or 027 883 0158 (text or call)

                              General Business:              info@diabeteshelp.org.nz 
                              Diabetes Nurse/Manager   debbie@diabeteshelp.org.nz

                              Website:                               www.diabeteshelp.org.nz 
                              Face Book                            Diabetes HELP Tauranga & Diabetes YOUTH Tauranga


You can get in touch with our Board:

Chair - Peter Macrae (chair@diabeteshelp.org.nz)
Treasurer - John Tayor (treasurer@diabeteshelp.org.nz)
Board Members - Alison Wilson. Martin Buchanan, Beverley Edwards, Debbie Cunliffe, Dr Sue Genner
Manager/Diabetes Nurse Educator - Debbie Cunliffe (debbie@diabeteshelp.org.nz)
Administrator - Tamara McIlwrick (info@diabeteshelp.org.nz)
Designer - Leasa Thomas

How we do things:

We provide safe & confidential services to our members, clients & the public. We do this by ensuring our staff & volunteers complete the necessary training;  to include confidentiality training/documentation, duty of care disclaimers, Heath & Safety at Work Act 2016, Vulnerable Children's Protection Training 2015 and Police/Ministry of Justice clearance, if required for those dealing with children or vulnerable adults.

Our services are delivered according to the Health & Disability Code (1996), Privacy Act (1993) & the Health Practitioners Competency Act (2003).  Under the Code of Health and Disability Services Consumer's Rights, every consumer of health services has the right to services provided with reasonable care and skill, in a manner that minimises harm and optimises quality of life, by providers that cooperate to ensure continuity of services. 

Information Privacy Principles

We work hard to keep your information safe and ensure:     

  •        Who can have access to your information
  •        The circumstances under which information may be collected
  •        What you should be told about the information collected about you
  •        The way in which information is collected
  •        Storage & security of information
  •        Your right to see information we have about you
  •        Correction of inaccuracies
  •        Ensuring accuracy of information
  •        How long information is kept
  •        How the information may or may not be used
  •        The people to whom your information may be given
  •        We agree to treat all information whether membership or individual clients notes as confidential and            will not disclose, communicate to or place at the disposal of any third party, any client information            without the explicit consent of the client involved

How to complain if you think we could improve how we do things:

Although we aim to provide the best services possible, we know we won't always get everything right.  To ensure that we take your concerns and complaints seriously, we have in place Policy and Procedures that guide our actions should you have concerns.   We believe that handling complaints well demonstrates our commitment to our members, clients and other stakeholders; it demonstrates our commitment to providing the best possible service and helps us to find out about things that have gone wrong so we can amend them. It also prevents things going wrong again in future.

Please find a copy of our Complaints Policy here and should you need to make a complaint, a copy of our complaints form here. If you would prefer to speak to someone regarding your complaint/concern, please ring 07 571 3422 and and ask to speak to our Manager. 

For a copy of our Constitution 2012 click here.  For a copy of our 2016-2019 Strategic Plan click here 




Contact details of other New Zealand Independent Diabetes Societies can be found on our Useful Links page.